Last updated: 5 October 2026
1. Summary
Zaleeka is a product of Associate (Global) Pty Ltd (ABN 58 616 451 720). Subscriptions can be cancelled at any time and run to the end of the paid period. Payments are not refundable as a matter of policy, except as set out below and where the law requires a refund.
2. Subscriptions and cancellation
- You can cancel from your dashboard at any time.
- Cancellation takes effect at the end of the current paid billing period. You keep full access until then, and you are not billed again.
- We do not refund part-used billing periods or unused call allowances after you cancel.
3. First month offers
Where a first month is provided at no charge through a referral offer, you are not charged for that month. If you cancel before the first month ends, you are not charged for the subscription.
4. Usage and top-ups
Usage charges and call allowance top-ups are not refundable once purchased.
5. Plan changes
An upgrade takes effect immediately. A downgrade takes effect at your next renewal. Changing plan does not create an entitlement to a refund.
6. Exceptions at our discretion
We may, but are not obliged to, give a full or partial refund in a particular case, for example after a billing error or a long outage. A refund in one case does not create a right to a refund in another.
7. Your legal rights
Nothing in this policy limits any right you have under the Australian Consumer Law or another law that cannot be excluded. Where a law requires us to give you a refund, replacement, or other remedy, we will do so.
8. Disputing a charge
If you believe a charge is wrong, please contact us first at [email protected]. We can usually resolve it faster than a card dispute, and we will review it promptly.
9. How to ask for a refund
Email [email protected] from the address on your account. Include the date and amount of the charge and the reason for your request. Refunds are paid to the original payment method.